trust & safety

We know that letgo makes it easier than ever to find great deals in your neighborhood. And we love that! (It’s literally why we exist.) But we’re also dedicated to making sure our marketplace isn’t just easy to use, but easy to use safely.

That’s why we offer features like user verification and in-app chat so you can connect with confidence, and why our dedicated Trust and Safety team works with local law enforcement and monitors our marketplace to keep your experience positive. Because making great deals isn’t about money - it’s about integrity. (Well, it’s not just about money. Money is obviously a very important factor in making deals.)

Listing the things you don’t need and finding deals on what you want right in your neighborhood helps you get the most out of your stuff and out of life, and we’re committed to making it fun, easy, and safe for you to live and letgo. So whether you’re looking for tips to buy and sell safely or you’re looking for our community guidelines, we’re here to help!

General safety tips

Whether you’re buying or selling, these tips will help you do it safely:

  • Be careful if you receive messages from someone who is not local to your area (especially if they claim to be overseas).
  • Block and report any users in the app who behave inappropriately.
  • Meet in a busy, public place, like a cafe or bank lobby, and meet during the day.
  • Bring a friend with you, especially if the item you’ve arranged to purchase or sell is high in value or too large for one person to carry.
  • Stick to cash. Don’t accept or attempt to pay with wire transfers, cashier’s checks, personal checks, money orders, or prepaid debit/gift cards.
  • Trust your gut if anything raises a red flag. If someone insists you come alone, changes the meeting place at the last minute, or refuses to meet in a public space, simply find another deal. (There are literally millions of others to choose from!)

How to buy safely

Want to score an unbeatable deal in your neighborhood? Here are a few extra things to keep in mind if you are buying on letgo:

  • Ask questions about what you’re buying ahead of time. You can avoid surprises later by using letgo’s in-app chat to ask a seller about an item’s age and condition, or anything else you want to know.
  • Be wary of significant discounts on high-ticket items (vehicles, etc.) with a story about the owner being overseas, in the military, or involved in an accident.
  • Inspect the item carefully before paying the seller.
How to sell safely
Ready to make a sale and make some money? Here are some extra tips to keep in mind if you’re selling on letgo!

  • Beware of common check scams, where a buyer offers to pay by check. Frequently check scammers will offer more than the listed price, and may ask that you return the difference between their check and an agreed price. Unfortunately, these checks turn out to be fake more often than not.
  • Beware of offers that involve shipping the item before you receive payment.
  • Count and inspect the money while you and the buyer are at the meetup.

SafeExchangePoint

Looking for a registered safe exchange location to complete your transaction? letgo is a sponsor of SafeExchangePoint.com, which allows buyers and sellers to establish and find local, convenient, and secure exchange points in their communities.

learn more

Law enforcement and letgo

In addition to letgo’s cutting-edge technology and internal Trust and Safety experts, we also work closely with local law enforcement across the country to help keep letgo secure.

Law enforcement professionals with questions can reach our team using this contact form.

contact us