At letgo, the safety of our users is our top priority. When the need arises, we cooperate with and assist law enforcement agencies across the country in investigations related to potential criminal activity. Our release policies require the submission of a subpoena for basic subscriber details, and a search warrant for more comprehensive information (i.e. user product lists, chat logs and tracking data).
Requests may be submitted using the automated form below. The following information is required:

  • Type of Request
  • Your name and contact information
  • Complainant’s information including letgo identifiers
  • Suspect’s information including letgo identifiers
  • Case #

If available, please attach any additional information or media which may be helpful in locating suspicious accounts and activity (i.e. URLS or screenshots of relevant chats, products or profiles).

Note: This form is intended for certified law enforcement professionals only. We are unable to respond to letgo users who contact this address, and impersonating law enforcement is a crime. If you are a letgo user in need of assistance, please contact us at support@letgo.com.

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