COVID-19 Update from the letgo Team

letgo | Mar 17, 2020

In this unprecedented and uncertain time, we want you to know that the safety and wellbeing of our community is our top priority. Here’s what we’re doing in response to the outbreak of COVID-19 to help protect not only the buyers and sellers like you on our marketplace, but our own team around the world.

Prohibiting sales of high-demand supplies

It’s more important than ever for everyone to have equal access to the things they need. To curb selling practices that may limit equal accessibility to high-demand items, we’ve temporarily banned the sale of supplies like medical face masks, hand sanitizer, disinfecting wipes, and toilet paper. We’re also prohibiting listings that mention the coronavirus (COVID-19) and promise prevention or a cure.

We’re actively monitoring our marketplace to remove items like this, and encourage our community to report any such listings they may see.

Advice from the CDC

Planning to meet a buyer or seller in your area? Authorities across the country recommend limiting social interaction to only what is necessary. Please familiarize yourself with your local government’s current restrictions, and if you plan to meet, please take the proper precautions to protect yourself and others.

Keep these tips from the CDC in mind:

- Clean any items with an EPA-registered household disinfectant or a bleach solution (4 teaspoons bleach per quart of water)
- Practice good hygiene such as washing your hands with soap and water after you’ve been in a public place, and avoiding touching your eyes, nose, and mouth
- Avoid close contact with people who are sick, and if you are sick, stay home unless seeking medical care

You can familiarize yourself with the CDC’s full set of recommendations here.

Work from home for our team

We know that members of our buying and selling community rely on letgo, and we’re keeping our operations running smoothly and safely to ensure you continue receiving the level of support you deserve and expect.

Our team is currently working from home, so we can support our community without disruption while prioritizing everyone’s safety and wellbeing.

Getting involved with Care.org

Noticed the banners for care.org in our app? We’ve been donating space in our marketplace to help CARE promote their global efforts to fight COVID-19. Tap on an ad for CARE to learn more about how you can help provide much-needed supplies to people who need them, and visit them online right here.

Thank you for helping us protect the letgo community.

We’ll continue to share updates as they become available - and in the meantime, we appreciate and encourage everyone’s efforts to prioritize the wellbeing of themselves and their neighbors.