Buying and Selling Safely

letgo | Feb 19, 2019

Tens of millions of people use letgo, and they’ve posted over 400 million listings and sent each other more than 6 billion messages. Why? Because whether you’re looking to sell your guitar or find an irresistible deal on a bike, letgo makes it incredibly easy to connect with other buyers and sellers in your own neighborhood!

Most importantly, from verified user profiles and reviews to in-app chat, we’re constantly working on new ways to make sure our marketplace isn’t just easy to use, but easy to use safely. Here are some simple tips to keep in mind:


  • Chat with buyers and sellers in our app - no need to give out your number or email
  • Check out a user’s profile and see if they’re verified and have positive reviews
  • Report and block anyone who behaves inappropriately

Meeting up

  • Skip the shipping, stick to local deals and meet in person
  • Meet in a busy, public place like a cafe or bank lobby during the day
  • Bring a friend

Closing the deal

  • For buyers, check out what you’re buying to make sure everything’s what you expected
  • For sellers, count and inspect the money you’re being paid
  • Stick to cash transactions

Trust your gut

  • Over 100 million people have downloaded letgo, so if anything about a user or deal feels off, simply find a new one. There are a lot.

Let’s take a closer look!

Chatting on letgo

You probably wouldn’t give out your phone number to just anyone, and we’ve made sure you don’t need to when you’re shopping or selling secondhand, either. letgo’s built-in chat makes it easy to connect instantly with buyers and sellers without giving out personal information like your number or email address!

Plus, letgo includes user profiles, ratings, reviews, and verification, so it’s easy to see who you’re talking to and what others have said about them. So take a look - and don’t forget to help out letgo’s community by reviewing other users after you complete a transaction!

Somebody giving you the wrong kind of attention? Use the letgo app to report and block any user who makes you feel uncomfortable.We take your trust and safety very seriously, so if someone’s not using our app the right way, we want to know about it.

letgo’s made for local secondhanding, and we’ve made it easy to find buyers and sellers nearby so you can leave shipping out of the equation. Your best bet is to use letgo the same way millions do and meet in person! (Bonus: this also lets you end every transaction with a nice, crisp high five.)

Meeting up

So, you’ve agreed on a price and are ready to make a deal - now it’s time to set up a face-to-face!

Busy, public places like these are safe and convenient spots to meet:

  • Bank lobbies
  • Coffee shops
  • Grocery stores
  • Malls
  • Police stations (many have designated safe zones in their lobbies or parking lots)

Meet up during daylight hours and bring a friend to feel extra comfortable - especially when high-value items like laptops and phones are involved.

If you run into any red flags, like someone refusing to meet in a public place or changing your meetup location at the last minute, trust your gut, report that person to us in the rare cases where that’s needed, and find another buyer or seller (don’t worry, we’ve got plenty).

Closing the deal

Once you’ve met and made some small talk about the weather, it’s time to close the deal!

When you’re buying, always check out the item to make sure everything’s just as you expected. If it’s an electronic like a computer, phone, or full-size robotic butler, turn it on to make sure it works.

When you’re selling, take a moment to count and inspect the money. (Stick to cash, too - don’t accept gift cards, wire transfers, or personal checks.)

When that’s done, give yourself a pat on the back, because you’ve just completed another successful letgo deal!